Política de reembolso

Overview
At Samroud, we take pride in the quality and craftsmanship of our jewelry. If you are not entirely satisfied with your purchase, we are here to help.

Return Window
You have 7 calendar days from the date you receive your order to initiate a return or exchange request.

Eligibility Conditions
To qualify for a return:
• The item must be unused, unworn, and in the exact same condition that you received it.
• The jewelry must be in its original packaging, including protective pouches, boxes, and tags.
• Proof of purchase or receipt is required.

Non-returnable items: For hygiene reasons, earrings cannot be returned unless they arrive defective or damaged. Final sale and custom-engraved items are also non-refundable.

Return Shipping Costs
• Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
• Damaged or Incorrect Items: If you received a defective, damaged, or incorrect item, please notify us within 48 hours of delivery at support@samroud.com with clear photos. In such cases, Samroud will cover the return shipping costs.

Refund Process
Once your return is received and inspected, we will send an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 7 business days.