Privacy policy

Last updated: August 12, 2026

Samroud operates this store and website, including all information, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Samroud is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the terms set forth herein.

Personal Information We Collect or Process
When we use the term "personal information," we mean any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that has been collected anonymously or de-identified such that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

• Contact Details: including your name, billing address, shipping address, phone number, and email address.
• Financial Information: including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related data.
• Account Information: including your username, password, security questions, preferences, and account settings.
• Transaction Information: including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous purchase history.
• Communications: including information you provide in communications with us, such as inquiries or support requests submitted to customer care.
• Device Information: including information about your device, browser, network connection, IP address, and other unique device identifiers.
• Usage Information: including information regarding your interactions with the Services, such as how and when you browse or navigate the site.

Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you: when you create an account, visit or use the Services, communicate with us, or provide your personal details through any other channel.
• Automatically through the Services: collected from your device when you interact with our website or use our services, including via cookies and similar tracking technologies.
• Service Providers: third-party vendors engaged to support our technology, operations, or process data on our behalf.
• Partners and Third Parties: business and advertising partners who supply relevant data.

How We Use Your Personal Information
Depending on your interactions with us and the Services you use, we may use your personal information for the following purposes:
• Providing, Customizing, and Improving Services: to fulfill our contract with you, process payments, manage and ship orders, handle returns and exchanges, maintain your account, save your preferences, facilitate customer reviews, and personalize product recommendations.
• Marketing and Advertising: to send promotional communications via email, SMS, or postal mail, and display relevant online advertisements on our site or third-party platforms based on your browsing and purchase activity.
• Security and Fraud Prevention: to authenticate user accounts, ensure secure checkout experiences, detect and prevent malicious, unauthorized, or illegal activities, and protect our store and customers. You are responsible for safeguarding your login credentials.
• Customer Care and Inquiries: to provide prompt support, resolve inquiries, and maintain our ongoing relationship with you.
• Legal Obligations: to comply with applicable laws, respond to lawful requests and government subpoenas, participate in legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information
We may disclose personal information to third parties for legitimate operational purposes, including:
• Shopify and Service Providers: third parties providing cloud hosting, IT infrastructure, payment processing, fraud screening, customer service, data analytics, and order fulfillment/shipping.
• Marketing Partners: trusted advertising and marketing platforms that help deliver personalized campaigns according to their own privacy standards.
• Customer Request / Consent: when you direct or consent to third-party sharing, such as using third-party social logins, widgets, or specific carrier services.
• Corporate Affiliates: within our organizational structure for operational continuity.
• Business Transfers and Legal Compliance: in connection with business mergers, reorganizations, asset sales, or to satisfy legal and regulatory mandates.

Relationship with Shopify
The Services are hosted on Shopify, which processes personal data regarding your visits and interactions to deliver and enhance platform functionality. Data submitted through our store may be transferred to and processed by Shopify across international data centers. Shopify may also use aggregate interaction data to optimize services across its network. For more details on Shopify’s data practices and your privacy rights, please visit the Shopify Consumer Privacy Policy and privacy portal at https://privacy.shopify.com/en.

Third-Party Websites and Links
Our Services may contain links to third-party platforms. If you follow links to external sites not operated by Samroud, please review their respective privacy and security policies. We assume no responsibility for the content, privacy practices, or accuracy of third-party platforms.

Children’s Data
The Services are not directed to minors under the age required by local applicable law, and we do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us at support@samroud.com to request deletion.

Data Security and Retention
While we employ industry-standard encryption and security protocols to safeguard your information, no transmission over the internet is completely infallible, and absolute security cannot be guaranteed. We retain your personal data only as long as necessary to fulfill the operational, commercial, accounting, and legal purposes outlined in this policy.

Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Right of Access: Request confirmation and access to the personal data we hold about you.
• Right to Deletion: Request the erasure of your personal data, subject to legal retention obligations.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
• Marketing Opt-Out: Unsubscribe from marketing emails at any time using the link in the footer of our emails. Non-marketing transaction updates will continue.

You may exercise these rights by contacting us using the information below. Identity verification may be required prior to processing requests.

Complaints and International Transfers
If you have concerns about our privacy practices, please contact us directly. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection supervisory authority. 

Personal information collected by Samroud may be stored, processed, and transferred internationally. When transferring data outside regions like the EEA or UK, appropriate safeguards such as Standard Contractual Clauses (SCCs) are utilized.

Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational changes or regulatory requirements. Any revisions will be posted on this page with an updated "Last updated" date.

Contact Us
For questions regarding our privacy practices, or to exercise your privacy rights, please reach out to us:

• Email: support@samroud.com
• Phone: +54 3454 16-9701
• Address: Laprida 2169, E3202 Concordia, Entre Ríos, Argentina